Job Ref. No. LLON-0004-12
Hotel The Langham, London
Position Security Officer
The Langham, London has been delighting guests with enchanting hospitality since she opened as Europe’s first grand hotel in 1865. Now following an exciting £80 million transformation, the hotel exudes a graceful and timeless elegance, blending a sense of the past with the style of today.
We are now seeking true hospitality professionals with the flair to deliver service at the highest level, in the position of Security Officer. The key function of this role is to fulfil a combination of security officer, concierge and receptionist duties and liaise with tenants, guests and visitors to the Hotel.
Carry out security, health & safety and fire patrols of all front and back of house areas of the hotel with use of a clocking system.
Regular checks of emergency radios, lift alarms, and intruder and panic alarms and telephones as stipulated in departmental procedures.
Respond to all activations of panic or intruder alarms.
Monitoring of licensed outlets/bars in accordance with the requirements of the license laws and control of such areas and where applicable fulfil the duties of a Personal Licensee.
Effective monitoring of CCTV images, checking equipment for continuous recording and effective functioning and maintaining accurate logs and digital copies of footage when required within the stipulations of the Data Protection Act and the Private Security Industry Act.
Control of all hotel internal keys, electronic key cards and access key cards and their issue to authorised personnel, including updating of key holders lists.
Control of staff locker keys and issue to authorised personnel, including updating of key holders lists.
Dealing with undesirable and suspicious persons.
Dealing with unattended and suspicious objects.
Responding to and investigation of fire alarms as part of the hotel emergency fire team.
Weekly testing of hotel fire alarm systems and associated fire safety systems, including air vents, emergency pagers, lifts and fire doors.
Form part of emergency rescue team in event of trapped passengers in lifts by following formal procedures.
Taking appropriate action and reporting of all fire related issues within the hotel, including regular checks of the fire panel and to take corrective action when necessary.
Complete recorded audits of all fire alerting, fire fighting and other fire safety related equipment and reporting of all defects to management and Engineering department.
Responding to security and bomb threats and take appropriate action in accordance with hotel emergency and security procedures.
Investigation of incidents within the hotel as directed, including reports of missing or damaged personal property, violence, assault, inappropriate behaviour, unauthorised access to guest rooms, mini bars, safe boxes, store rooms and other restricted areas.
Compiling all supporting information necessary during investigation of reported incidents, including electronic lock readings, guest profiles, physical evidence, photographs, CCTV footage or any other relevant documentation.
Interviewing guest, visitors and staff members as part of supporting information during investigations.
Preparing written or typed incident reports for all reported incidents with attached relevant supporting information.
Daily updating of computerised incident and accident database.
Dealing with safekeeping of personal guest items and lost and found property, including recording, safekeeping and returning while updating records.
Attend room moves in the absence of guests.
Assisting guests with bedroom safes and recording of all safe access incidents with guest and own signatures.
Initial investigation and handling of insurance claims against the hotel and the business within the stipulations of the Hotel Proprietor Act 1956.
Attend to accidents and give assistance as necessary. Officers who are qualified first aiders should apply first aid when necessary.
Maintain accurate up-to-date guest and staff accident records.
Support Human Resources department with interviews and obtaining statements regarding disciplinary matters.
Support hotel management team with staff suspension procedures, out of hours in particular.
Carry out recorded staff bag searches in accordance with hotel procedures and guidelines, ensuring correct procedure with property pass documentation.
Carry out recorded searches of staff lockers when necessary in presence of witness from management or human resources department.
To maintain Vingcard electronic key system, maintain backup records, time changes, carry out lock readings as required.
To maintain control of all staff, contractors and visitors access other than guests to the building
The Langham, London offers a wide range of benefits which include: meals on duty, holidays, free accommodation at other Langham Hotels, pension plan, colleague recognition system, learning and development opportunities and many more.
The Langham, London is situated at 1c Portland Place, London, W1B 1JA, a 5 minute walk from Oxford Circus tube station.
· SIA Door Supervisor Level 2 licence
· Investigation skills and problem solving
· Attention to detail
· Communication skills
· Administrative skills
· Ability to handle stressful situations
· First Aid qualifications preferable
Terms of employment
. Full time
AJS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS AND AJS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.
SOME EMPLOYERS MAY ACKNOWLEDGE RECEIPT OF YOUR APPLICATION.