General Manager Courier Services - G4S Uganda
Job Reference: G4S/TP/227718/1
Number of Positions: 1
Job Category: Line Management
Contract Type: Full Time
Salary: $18,000 - $30,000
G4S Region: UK, Ireland and Africa
G4S Business Unit:
Package Description: Package is negotiable.
G4S is the world’s leading security solutions group, which specializes in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat.
G4S is a FTSE 100 listed company and has an unrivalled global geographic footprint. G4S operates in over 110 countries across the globe and employs over 600,000 employees around the world.
G4S operates in over 30 countries in Africa and employs over 100, 000 people on the continent.
The General Manager coordinates the provision of contractual and ad hoc secure cargo handling services to customers, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.
1. Effective management of the operational services
Manage relationship between actual results, budgets and forecasts
Initiate cost saving model and controls
Gross Margin Management
Direct Wage control / ER management
Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.
Existing Revenue Growth
Escalations are achieved
Manage the Service line’s cash flow.
2. Effective management staff within Courier Service business unit
Staff turnover analysis, proper allocation of staff to positions and structure.
Succession Planning and Employment Equity
Attendance of subordinates at scheduled training interventions (WSP and ATR comparison), meeting of employment equity goals, succession planning.
Staff motivation levels
Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
Ensuring that acceptable standards of behavior at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.
3. Effective management of operations
Client retention and customer service levels
Proportion of contracts lost
Ensuring that all required formal customer meeting are scheduled, attended and minuted.
Quality Management/Ops Process management – adherence to quality standard
QA audit results and operational matrix
Shared Best Practice
Specific examples of implementation of BP from other regions
4. Effective management of business development function
New business development
Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
Demonstrate a thorough understanding of the competitor environment faced by the business unit.
Managing and shaping the external environment
Involvement in community and business forums and general public profile
Development of sales strategy specific to the region, through analysis of the unit’s business profile, products and services available / required, existing customer base, resources and competitors.
Identification of potential new business opportunities through consultation and cooperation with operational management, planned prospecting, leads, cold calling, tender notices.
Arrange and conduct meetings with new and existing business prospects, in conjunction with operational management where appropriate, to market G4S integrated security solutions.
Conduct / arrange site surveys to identify risks and develop appropriate solution to meet customer needs.
Prepare and submit sales proposals / tenders to prospective customers. Where necessary, prepare and conduct sales presentation.
In consultation with the ROD and Financial Manager, ensure that annual contract escalations of existing customers are finalized.
The Ideal Candidate:
Ugandan security legislation
G4S Operational Policy and procedures
G4S HR Min. Standards, Policies and procedures
Health and Safety legislation
Communication (Written and Verbal)
Basic financial skills
Awareness of the market environment
University Degree in Business Administration or related field
Minimum 4 years’ experience in courier/security management
AJS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS AND AJS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.
SOME EMPLOYERS MAY ACKNOWLEDGE RECEIPT OF YOUR APPLICATION.