Regional Manager - G4S Ghana
Job Reference: G4S/MS/1340
Number of Positions: 1
Job Category: Line Management
Contract Type: Full Time
G4S Region: UK, Ireland and Africa
G4S Business Unit:
Package Description: Competitive
G4S is the world’s leading security solutions group, which specializes in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat.
G4S is a FTSE 100 listed company and has an unrivalled global geographic footprint. G4S operates in over 110 countries across the globe and employs over 600,000 employees around the world.
G4S operates in over 30 countries in Africa and employs over 100, 000 people on the continent.
Reporting to the Director MSS, the Regional Manager coordinates the provision of contractual and ad hoc security services to customers within the region, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets. This specific role will require a high level of customer-services orientation.
1. Effective management of the regional financial performance:
Manage relationship between actual results, budgets and forecasts
Initiate cost saving model and controls
Gross Margin Management
Direct Wage control / ER management
Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.
Existing Revenue Growth
Escalations are achieved
Manage the Region’s cash flow
2. Effective management staff within region:
Staff turnover analysis, proper allocation of staff to positions and structure.
Succession Planning and Employment Equity
Attendance of subordinates at scheduled training interventions (WSP and ATR comparison), meeting of employment equity goals, succession planning.
Staff motivation levels
Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.
3. Effective management of operations:
Client retention and customer service levels
Proportion of contracts lost
Ensuring that all required formal customer meeting are scheduled, attended and minuted.
Quality Management/Ops Process management – adherence to quality standard
QA audit results and operational matrix
Shared Best Practice
Specific examples of implementation of BP from other regions
4. Effective management of business development function:
New business development
Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
Demonstrate a thorough understanding of the competitor environment faced by the region.
Managing and shaping the external environment
Involvement in community and business forums and general public profile
The Ideal Candidate:
Commercial Security experience
G4S Operational Policy and procedures
G4S HR Policy and procedures
Health and Safety legislation
Communication (Written and Verbal)
Basic financial skills
Awareness of the market environment
Strong interpersonal skills
Minimum 5 years’ experience in security management
Mining experience (would be an advantage)
French speaking (would be an advantage)
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SOME EMPLOYERS MAY ACKNOWLEDGE RECEIPT OF YOUR APPLICATION.