Job Description
Business Operations Manager (Madagascar)
Job ID MBPS-0392709
Job type Full-time Complementary
Work country SADC & IOI region
Work city - Any
Job area IT & Telecommunications (non consulting)
Travel 25% travel annually
Job category Other
Business unit GlblCRMSolns
Job role General Personal Service Specialist
Job role skillset General
Commissionable/Sales-Incentive jobs only No
Job description
The Business Operations Manager is a first line management position responsible for influencing functional strategy and managing the daily operations of a services support department, function, business area or country by anticipating, guiding, development of, and implementing required systems, procedures and programs to consistently meet IBM's standards for quality, productivity and customer satisfaction.
You will be responsible for the delivery of highly visible services that contribute significantly to achievement of customer satisfaction, Performance Indicators (PI’s) and Business Performance Indicators (BPI’s), cost, expense and other business objectives.
This position significantly influences and/or develops functional strategy, plans resources, sets priorities, and establishes policies that will meet business objectives and address customer requirements.
Responsibilities include management of IBM regular employees, and contractual employees.
Responsibilities are not exhaustive and can include any future additions as relevant to LRUC Service Delivery Team.
Required
* High School Diploma/GED
* At least 3 years experience in Communication and planning skills.
* At least 3 years experience in Verbal and written skills
* At least 3 years experience in Ability to communicate with customers and staff at all levels
* At least 3 years experience in Time-management skills
* At least 3 years experience in Administration skills
* At least 3 years experience in Excellent Leadership skills.
* At least 3 years experience in Negotiation and persuasion skills.
* At least 3 years experience in Knowledge and understanding of IBM business and services policies, practices and procedures.
* English: Fluent
Preferred
* Bachelor's Degree
* At least 5 years experience in Communication and planning skills.
* At least 5 years experience in Verbal and written skills
* At least 5 years experience in Ability to communicate with customers and staff at all levels
* At least 5 years experience in Time-management skills
* At least 5 years experience in Administration skills
* At least 5 years experience in Excellent Leadership skills.
* At least 5 years experience in Negotiation and persuasion skills.
* At least 5 years experience in Knowledge and understanding of IBM business and services policies, practices and procedures.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
