Business Operations Trainer

Business Operations Trainer (Madagascar)


Job ID             MBPS-0392713         
Job type         Full-time Complementary
Work country         SADC & IOI region         
Work city         - Any         
Job area         IT & Telecommunications (non consulting)
Travel             25% travel annually         
Job category         Other
Business unit         GlblCRMSolns         
Job role         General Personal Service Specialist
Job role skillset         General
Commissionable/Sales-Incentive jobs only         No                 

Job description

The Business Operations Trainer reports to the Continuous Improvement, Quality and Training Manager. The role is to facilitate, organise and deliver all classroom based training requirements as agreed with each of the business units and their Managers and provide guidance on specific training items.

Your role will be one that requires great attention to detail as you will have the responsibility of writing clear and concise instructions, training documentation and maintaining their accuracy.
You will work with other areas of the business including WFM to establish training schedules that best fit the business needs.

The Trainer should at all times emphasize the importance of excellent quality whilst considering Performance Indicator’s (PI’s) and Business Performance Indicators (BPI’s) as contractually agreed with IBM’s client.
Responsibilities are not exhaustive and can include any future additions as relevant to LRUC Service Delivery Team.

Required

* High School Diploma/GED
* At least 3 years experience in Strong management, leadership, organization, communication and planning skills.
* At least 3 years experience in Excellent verbal and written skills
* At least 3 years experience in Time-management skills
* At least 3 years experience in Administration skills/experience
* At least 3 years experience in Excellent Leadership skills
* At least 3 years experience in Knowledge of IBM business and services policies, practices and procedures.
* English: Fluent



Preferred

* Bachelor's Degree
* At least 5 years experience in Strong management, leadership, organization, communication and planning skills.
* At least 5 years experience in Excellent verbal and written skills
* At least 5 years experience in Time-management skills
* At least 5 years experience in Administration skills/experience
* At least 5 years experience in Excellent Leadership skills
* At least 5 years experience in Knowledge of IBM business and services policies, practices and procedures.


IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.