Job Description
Job # 1245163/23310:
Consultant Sales (Retail)(CC)
Market Related Salary Neg at Absa
Permanent skilled level position in the Financial sector at Absa in Springbok in South Africa (Northern Cape).
PURPOSE OF THE JOB
To grow the Bank customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase portfolios of current customers through proactive attraction, cross-selling and retention
RESPONSIBILITIES
Deliver exceptional sales performance
Generate business by doing presentations outside offices at group schemes, business units and other companies identified
Participate in specific product campaigns
Extend customer relationships to relevant parties to address customer needs
Achieve, meet and exceed contracted sales targets according to sub-segment objectives
Utilize sales tools to help with achievement of contracted sales targets
Maintain own sales performance statistics for management information usage
Act as a single point of reference to appropriately channel the customer
Be accountable for end to end sales fulfilment
Complete account opening documentation together with customers
Complete the financial analysis and statement review on customer accounts
Give regular feedback on progress to clients
Identify sales gaps, implement and execute corrective action plans and identify external sales opportunities
Build network relationships with internal and external stakeholders
Ensure effective implementation and support to national and localised sales campaigns
Helps to create an awareness of specials under customers for more sales
Advice clients on Investment options
Ensure the understanding of economical challenges and changes must be aware and understand prime rate
Share knowledge and experience with other Sales Consultants in the team
Coach and mentor Buddy Teams with regards to quality leads and product knowledge
Agree performance objectives with the Team Leader Sales or Branch Manager, including specific sales targets
Sign off and adhere to the applicable Sales and Service Standards
Adhere to Sales Audit requirements and to legislative requirements
Ensure fraud is detected
Ensure accuracy of each new account application and be accountable for accuracy and quality of these and supporting documents that they complete and submit
Achieve operational rigour excellence in aspects of procedures and processes personally undertaken
Ensure customer satisfaction
Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner
Log complaints and complements on Customer Care Process (CCP) system
Direct customers to the appropriate delivery channel to meet their needs
Educate customers with regards to correct account usage
Advise customers as soon as cheque books, cards and other account items are ready for collection
COMPETENCIES
Working with people
Relating and networking
Persuading and influencing
Applying expertise and technology
Delivering results and meeting customer expectations
Coping with pressure and setbacks
Achieving personal work goals and objectives
Entrepreneurial and commercial thinking
MINIMUM REQUIREMENTS
Grade 12 or equivalent NQF level 4 qualification of higher
NQF level 4 FAIS qualification with 30 credits
FAIS experience with on NQF level 5 with 60 credits
Two (2) years sales experience
Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
No criminal record
PREFERRED REQUIREMENTS
Relevant National Diploma or equivalent NQF level 5 qualification higher
Three (3) years Retail Banking or financial services experience
Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status
GENERAL
The appointment will be made in line with the Divisional Employment Equity strategy
The ideal candidate will have the following competencies:
Ability
deliver exceptional sales performance
generate business by doing presentations outside offices at group schemes, business units and other companies identified
maintain own sales performance statistics for management information usage
utilize sales tools to help with achievement of contracted sales targets
ensure effective implementation and support to national and localised sales campaigns
identify sales gaps, implement and execute corrective action plans and identify external sales opportunities
agree performance objectives with the Team Leader Sales or Branch Manager, including specific sales targets
ensure the understanding of economical challenges and changes must be aware and understand prime rate
Experience
verbal and written communication
planning and organizing
selling
risk assessment
Knowledge
legislative requirements (eg. FICA Compliance)
sub-segment profile
banking products, systems, policies, procedure
At Absa, we are committed to creating a workplace which provides an opportunity for all employees and potential employees to fully optimise their potential by working for an Employer of Choice. Absa is continually searching for talented individuals to join our team and would like to invite you to apply for vacancies listed on our site that match your skills, qualifications and ambitions.
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