Customer Advisor

Job Description
Customer Advisor - 00044257
Primary Location
:SC-Praslin
Job Type
:Permanent
Posting Range:- Ongoing

Description

Job Purpose

To deliver exceptional retail business performance through excellent customer servicing ,lead generation and
transactional processing in a branch.

Main Accountabilities


Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter
Undertake all end to end banking hall duties e.g. mailing, plastics, chequebook & statement transactions and processes.
Participate in the branch sales initiatives by effective lead generation.
Identify when & where to refer customers to an appropriate area of delivery for specialist sales help or advice
Deliver world class customer service practices and ensure adherence to Barclays Service standards.
Own and manage customer queries and complaints by taking ownership and resolving in a timely manner
Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.
Ensure compliance with operational risk & rigour requirements e.g. Health & Safety standards, security of premises, etc.
Comply with all relevant legislation e.g. KYC, banking code, service standards, fraud prevention and money laundering procedures.
Working with the retail branch team to deliver exceptional business performance
Share knowledge experience and best practice with other team members
Provide cover for other customer advisors when required.



Qualifications


Technical Skills/Competencies

Excellent Organisation skills
Excellent oral communication skills
Basic numeracy and analytical skills
Networking
Thoroughness
Sensitivity
Customer focused
Team working
A working knowledge and understanding of relevant legislation, e.g. KYC, Money laundering, banking code, service standards, health & safety standards etc.
Working knowledge and understanding of banking cash management procedures
A good understanding of the outlet's performance objectives - growth of sales, risk, rigour, cost control and income contribution.
An awareness of all Barclays Retail products and services.