Customer Service Representative

Permanent

Customer Service Representative ( Boksburg) (1 Vacancy)    

Location of position


MTN SP
South Africa
Gauteng East
Boksburg
Boksburg

Job mission


Walk-in Center within the Regional High Volume Repair Center

Superior customer service using MTN SP systems and processes

KPA duties

Task Complexity:

Consumer satisfaction

o In Walk-in Center:

o accountable for cash and stock

o accountable for repair book-in and despatch

o accountable for stock shortages

o provide consumer advice and education in respect of repairs

o Manage operations in Walk-in Center:

o warranties

o device Repairs

o OBF’s

o identify issues and resolve

o communication within Walk-In Centre and inter-departmental

o maintain MTN’s policies and procedures

o manage and account for all cash

o relevant paperwork and documentation

o General Customer Service:

o minimal turnaround time

o minimal queuing time

o accuracy

maximum productivity

Educational requirements

Education:

Matric

Experience required

Experience:

Computer literate.

Customer service experience

Skills required

Skills / physical competencies:

Communication

Ability to deal with irate clients

Accuracy in handling cash

Attention to detail

Interpersonal skills

Analytical skills

Problem solving and negotiation skills

Computer literacy

Strong administration skills

Ability to learn quickly

Behavioural qualities:

Ability to handle stress

Ability to listen

Customer focus

Friendly

Honest

Dedicated

Team player

Ability to handle fast pace and rapid change
Other information
Reference No:     CSSO/PR/HR/005
Position Type:     Permanent
Affirmative Action:      Open to All
Salary:     
Additional:

AJS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS AND AJS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS. SOME EMPLOYERS MAY ACKNOWLEDGE YOUR APPLICATION.