Information Technology Analyst - 111879
Job #: 111879
Title: Information Technology Analyst
Job Stream: Technical Assistance & Advisory Services
Location: Cairo, Egypt
Background / General description:
The Information Technology Analyst will serve as the primary support resource for all technical IT matters within his/her Country Office. S/he will be tasked with: (i)providing first line support and maintenance for all office technology; (ii)facilitating technology deployment and upgrades - including infrastructure, desktop computing, and back office system administration; (iii)participating in assessment of technologies; and, (iv)delivering end-user and desktop training. The Information Technology Analyst will provide ongoing support for his/her respective local office staff as well as staff visiting from HQ or other Country Offices. S/he will manage the full range of information technologies for the local Country Office. This includes, but not limited to, addressing daily desktop application and network support, issues concerning the maintenance and implementation of IT standards, knowledge sharing, coordination with contractors, maintaining local vendor relations and understanding contracts/Service Level Agreements (SLA), as well as providing local office training.
Duties and Accountabilities:
Primary point of contact on all matters related to hardware, software and communications support for the CO.
Work closely with other IT support elements, both within the region and in CBT.
Perform IT activities for all CO support components, including installation of communications, hardware, system software, and telephony.
Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year.
Advise Regional IT Specialist on standard IT equipment orders for CO.
Under the direction of Regional IT Specialist/Regional IT Lead, evaluate and pilot test new products and services, both hardware and software.
Propose IT applications and coordinate their implementations.
Provide IT training for staff members.
Administer IFC information security standards, including requesting IT accounts, SecurIDs, remote access and passwords.
Provide local expertise on all IFC Standard Software and Corporate applications.
Follow up with all fixes and repairs to IT problems for Country Office.
Setup, configure, and maintain video-conference, audio-visual equipment and other electronic devices for presentations or conferences.
Prepare laptop PCs for mission travel.
Train laptop users in remote access systems, such as SSL VPN, Fiberlink, Webmail and Notes replication.
Disseminate IT information to Country Office and visiting staff.
Coordinate Country Office moves of IT hardware and communications.
Ensure Service Level Agreements are maintained with local maintenance providers.
Attend expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the IFC IT standards.
Adhere, advise and enforce the technology standard requirements and procedures of IFC.
Maintain a proper inventory of all CO IT related equipment and software.
Maintain records in CO database for offices that have been identified as areas of primary support.
Assist staff in procurement of cell phones and Blackberry devices.
Ensure that the integrity and security of IFC Systems are not compromised from within or outside the Corporation.
Collect feedback on IT services from clients, through surveys and other tools, and inform the Regional Specialist/Regional IT Lead.
Use the ‘Remedy call tracking system to track work and analyze reports to identify problem areas and training opportunities.
Monitor local city and national technology trends and developments.
Bachelor degree in Information Technology (or equivalent combination of education and experience), and a minimum of 5 years experience working in the information technology support field.
Proven ability to work alone and in a multi-cultural and diverse team environment.
Excellent communications skills; the ability to listen and then clearly describe the problem and proposed solution.
Excellent business English (speaking and writing) - specifically be able to articulate effectively on IT-related matters/issues to non-IT audience.
Strong interpersonal and client relations skills.
A high degree of computer literacy.
Ability to trouble-shoot problems over the telephone
Experience with IFC s standard operating systems and desktop software including but not limited to Microsoft Windows Vista, Office 2007, Lotus Notes and SAP (MCITP certification is a plus).
Experience with Dell, Lenovo and HP hardware, including servers.
Knowledge and experience with Cisco equipment, LAN & WAN technologies and TCP/IP (CCNA certification is a plus).
Solid knowledge of telecommunication technology and systems such as global communication network, telephony, video conferencing, and network optimization.
General knowledge of IFC mission and business requirements
Knowledge of finance/economics and information management is an asset;
Willingness to travel within the Middle East region and internationally.
AJS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS AND AJS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.
SOME EMPLOYERS MAY ACKNOWLEDGE RECEIPT OF YOUR APPLICATION.