Job Description
Relationship Manager- Local Business
Location:
Uganda
Job Purpose
The Relationship Manager Business Banking is responsible for managing and sustaining a portfolio of SME customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service
The main responsibilities for this role are:
Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritised.
Conduct annual and if appropriate, interim reviews of customers borrowing facilities
Conduct annual and if appropriate, interim reviews with non-borrowing customers
Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method.
Deal with and find solutions to customer complaints.
Determine the products that are most effective in meeting customers' needs and be able to sell these at short notice both reactively and proactively.
Research, create and follow up a target list for potential new business.
Research, create and follow up on a target list for potential new business.
Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information. (They will work with CMA and CCM resources to construct credit applications).
Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.
Day to day coaching and development of Corporate Managers' Assistants
Technical skills / Competencies
Relationship skills
Credit Risk skills
General SME skills
Communications skills
Knowledge, Expertise and Experience
Essential
A detailed knowledge of the Corporate set of products as well as a broad understanding of products
For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers
Introduce the product and co-ordinate the introduction of the relevant Group product specialist
A broad understanding of policies and strategies within the country as they relate to the demands of the customer base
A detailed understanding of Country and CBRM guidelines and credit risk policies.
Internal and external senior risk assessment and management
Presentation
Influencing and Negotiating
Communication
Job holders will be ACIB or equivalent
Please note: Only one application to GCC is required in order to be considered for ALL suitable opportunities. We do encourage you to update your profile and CV on your original application in the future to ensure your records are accurate.
No Fee
AJS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS AND AJS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.
SOME EMPLOYERS MAY ACKNOWLEDGE RECEIPT OF YOUR APPLICATION.
