Job Title Customer Service Agent Passenger Services Mombasa
Organization Name Mombasa Station
Welcome aboard Kenya Airways!
Kenya Airways is truly the Prideof Africa. Our global network now reaches 53 destinations, 43 of which arespread across the Africa continent. With amodern fleet of 32 aircrafts, including four Boeing 777 series, makes usone the youngest fleets in Africa.
Kenya Airways opens a world of opportunity across the continent, creating sustainable developmentby connecting its people and businesses within Africaand around the world.
At Kenya Airways we believe ourgreatest asset is our people. When you join Kenya Airways we provide you withtraining and all the systems and tools you require to perform. And best of all,we provide an environment that enables each and every one of our employees toachieve their full potential.
The successful candidate will provide check-in, escort and general assistance to our customers to the highest standard of Customer care. The Customer Service Agent will be expected to work on their own initiative and provide a safe, secure, efficient and caring customer service in compliance with regulatory requirements and Company?s policies.
To deliver the highest customer service in handling service of our passengers. The service provided will include check-in, baggage acceptance, checking documentation, escort to and from the aircraft, lost or damage property and provide assistance to special need passengers.
To ensure a caring and efficient passenger service in compliance to the company regulations while maintaining the company On Time Performance
To ensure compliance with safety & security standards in our operations to comply with relevant statutory and industry requirements.
To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations especially at time of disruptions.
Ensure and maintain a healthy, safe and secure working environment in compliance with company procedures, regulatory authorities and requirements.
Warm, friendly and caring
Proactive and a willingness to assist customers
Pleasant & presentable.
Good communication/interpersonal skills.
Ability to work and remain calm in stressful situations.
KNOWLEDGE, SKILLS, EXPERIENCE:
"O"level grade or equivalent level of education.
Experience delivering customer service in a demanding consumer environment.
Fluency in a Foreign language is required i.e. French, Spanish etc?
Customer service delivery
On time performance delivery.
Adherence to safety standards.
AJS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS AND AJS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.
SOME EMPLOYERS MAY ACKNOWLEDGE RECEIPT OF YOUR APPLICATION.