Customer Care Support Manager

Customer Care Support Manager

Location:Angola

Job Description

Main Responsibilities

•  Provide Strategic Operational Planning

•  Provide Business Information Analytics

•  Provide Effective Quality Assurance Strategies

•  Implement Effective Business System Support

•  Manage Six Sigma Processes

•  Manage Employee Delight Index

•  Develop Customer Care Communications Strategies

•  Continuously benchmark and monitor industry trends

•  Effectively manage Staff

•  Manage Projects

•  Vendor and Service Provider Management

•  SLA Management

•  Managed Budgets

Requirements

Experience

•  Information Technology and Business Management

•  Finance Knowledge

•  Consumer Protection Legislation

•  Customer Care Touch Points Knowledge

•  Project Management

•  Customer Relationship Management

•  Systems Knowledge

•  Technical Integration understanding

•  Policies and Procedures knowledge

•  Process reengineering knowledge

•  Six Sigma Methodoligies

•  Information Management



Competencies

•  Creative Skills

•  Innovation Skills

•  Analytical Skills

•  Communication Skills written and verbal

•  Problem Solving Skills

•  Strategic Thinking

•  Interpersonal Skills

•  People Management Skills

•  Negotiation Skills

•  Influencing Skills

•  Self Driven

•  Assertiveness

•  Patience

•  Inititiative

•  Drive/ energy

•  Self Confidence

•  Diplomacy/tact

•  Service Orientation

•  Approachable

No Fee

AJS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS AND AJS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.

SOME EMPLOYERS MAY ACKNOWLEDGE RECEIPT OF YOUR APPLICATION